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Bring us your next challenge. We’ll put strategy, design, and technology to work for your business. You’ll work directly with the people shaping and building your project.

Jens Kreuter Jens Kreuter
Managing Director
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Saarbrücken Berlin
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AI Integration

Give every conversation a useful next step.

AI service assistants that help answer recurring questions and connect customers to your team when they need more support.

Build your service assistant

AI Chatbots & Service Assistants

A helpful service assistant knows what it can answer and when to bring in your team. We define its role around your customers’ questions and the knowledge available to support them.

We test answers and handoffs against realistic conversations. Clear quality criteria, maintained sources, and a way to act on feedback support the assistant after launch.

What's included

  • Defined scope
  • Knowledge integration
  • Service handover
  • Quality review

Selected Projects

Peter Gross Bau - Jobportal
Peter Gross Bau – Career Portal
SAP – Let's work the AI way
SAP – Let's work the AI way

Related services

AI Integration Practical AI, connected to your business. AI Knowledge Assistants Help your team find answers in approved company knowledge. APIs & System Integration Connect your tools through clear data flows and APIs your team can understand and support.

How we work

Give the assistant a clear role

Together, we decide which questions it should handle and which belong with a person. We review the supporting content and agree on who keeps it current.
Connect it to useful knowledge

We build the assistant into the intended channel and connect the relevant sources. Data access, personal information, and any actions it can take are defined as part of the project.
Test the conversation, including the handoff

We check answers, source references, and handoffs using realistic questions, including unclear requests and questions the assistant cannot answer. Your team gets guidance for monitoring quality and maintaining the content.
Can the chatbot guarantee error-free answers?

No. That is why we define limits, test difficult cases, and provide a route to human support. Decisions with significant consequences need appropriate review and approval.

Got a project in mind?

Jens Kreuter Jens Kreuter
Managing Director
Start a project Get in touch
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